LOGISTICS and FAQs:
KIDS PROGRAMMING POLICIES:
CLASSES AND CAMPS:
Registration fees, changes, and cancellations:
*ALL CHANGE REQUESTS MUST BE MADE VIA EMAIL:
info@craftsmanandapprentice.com
- Payment in full is required for all programs (please reach out for needs-based payment plans and scholarship requests).
- Registrations are non-refundable. Please check your dates carefully.
- Registrations are transferable to other children. Transfer requests must be made via email.
- Multi-child discounts only apply to siblings.
- Cancellation: Registration fees may be converted to a kids shop credit up to 30 days before the start date of a program. All requests must be made via email.
- Transfer or change requests must be made via email no more than 30 days before your camp/class start date. We do our best to accommodate change requests however, we cannot guarantee acceptance of change requests due to the popularity of our programs.
- Registrations are transferable to other children.
- Multi-child discounts only apply to siblings.
- Occasionally, classes and camps do not meet minimum sign up requirements (typically 4-5 participants). Camps and classes may be canceled up to 5 days prior to the event start time. We will notify affected families via email in the case of course cancellation. Affected families may choose a refund or kids shop credit.
- 2018-2019 School Break packages expire at the end of the school year and may not be used towards summer camp registration.
- Preschool Playdate, Drop-in, Club, and Wake + Make packages expire 1 year from purchase date. Packages may not be transferred to other programs unless the specific program is discontinued.
- We are unable to offer refunds or credits if your child is unable to attend an event due to illness or other factors.
Other important policies:
- Children must be five years old to qualify for drop-off programming. We reserve the right to retain your registration fees if this policy is not honored.
- We are committed to providing a safe and nurturing environment for all children and we solve problems peacefully. However, if your child is harming themselves or others, we reserve the right to excuse a child from programming without refund.
- All participants must have a current waiver and emergency contact information on file.
- Participants must follow all safety rules and guidelines.
- Children must come dressed for success.
- Mess making clothes required.
- No open toed shoes allowed in the workshop.
- Tie back long hair.
- Parents and caregivers of children younger than 5, stay and play.
- Please pick up and drop-off on time.
- Drop-off is no earlier than 5 minutes prior to event start time.
- We reserve the right to charge up to $1/minute late pickup charge.
- We are a nut-free space.
KIDS PARTIES and PRIVATE EVENTS:
- Base rate prepayment is required for all private parties and events.
- Scheduling change requests must be made via email no more than 30 days prior to the event.
- Cancellation requests may be made up to 30 days before the event. Cancellations will incur a $125 cancellation fee. No refunds or credits will be given after the 30-day mark.
- Bookings are made in 1.5 hours and 2-hour increments. You will have 15 minutes on either side of your event for setting up/break down.
- Outside food and drink are a-ok. We are a nut-free space.
- We have reusable plates, forks, etc for up to 20 guests.
- Parents and caregivers of children younger than 5, stay and play.
- Tips are appreciated but not expected.
ADULT PROGRAMMING POLICIES:
TICKETED WORKSHOPS AND CLASSES
All requests:
info@craftsmanandapprentice.com
- Registrations are nonrefundable. Please check your dates carefully.
- Adult workshops are for those 18+. 16+ with a 21+ adult ok.
- Adult workshops are BYOB and 21+ adults may consume alcohol during workshops only after they have finished using any tools (power or otherwise).
- Payment in full is required for all programs (please reach out for needs-based payment plans and scholarship requests).
- Registrations are transferable to others. Transfer requests must be made via email.
- Cancellation: Registration fees may be converted to an adult programming shop credit up to 30 days before the start date of a program. All requests must be made via email.
- We do our best to accommodate change requests however, we cannot guarantee accommodation of all requests due to the popularity of our programs.
- Please arrive on time. It’s good manners.
- Tipping is always appreciated but not required.
- All workshop safety procedures must be followed.
- We reserve the right to excuse any participant who is intoxicated, or otherwise disruptive to the learning environment. No refunds will be given.
- Workshops may be canceled if less than 4 participants are registered 48 hours prior to the event. In the case of a cancellation, we will contact participants with a refund, credit and/or alternative date options.