FAQs + POLICIES
KIDS PROGRAMMING
CLASSES AND CAMPS
Class Policies
+ Children must be five years old to qualify for drop-off programming. We reserve the right to retain your registration fees if this policy is not honored.
+ We are committed to providing a safe and nurturing environment for all children and we solve problems peacefully. However, if your child is harming themselves or others, we reserve the right to excuse a child from programming without refund.
+ All participants must have a current waiver and emergency contact information on file.
+ Participants must follow all safety rules and guidelines.
+ Children must come dressed for success.
Mess making clothes required.
No open toed shoes allowed in the workshop.
Tie back long hair.
+ Parents and caregivers of children younger than 5, stay and play.
+ Please pick up and drop-off on time.
Drop-off is no earlier than 5 minutes prior to event start time.
We reserve the right to charge up to $1/minute late pickup charge.
+ We are a nut-free space.
Registration Fees
+ Payment in full is required for all programs (please reach out for needs-based payment plans and scholarship requests).
+ Registrations are non-refundable.
+ Please check your dates carefully. Multi-child discounts only apply to siblings.
Changing or Transferring a Registration
+ Registrations are transferable to other children.
+ Transfer or change requests must be made via email no more than 30 days before your camp/class start date. We do our best to accommodate change requests however, we cannot guarantee acceptance of change requests due to the popularity of our programs.
Cancellation Policies
+ Registrations are non-refundable. If you need to cancel registration, registration fees may be converted to a kids shop credit up to 30 days before the start date of a program.
+ Occasionally, classes and camps do not meet minimum sign up requirements (typically 4-5 participants). Camps and classes may be canceled up to 5 days prior to the event start time. We will notify affected families via email in the case of course cancellation. Affected families may choose a refund or kids shop credit.
+ We are unable to offer refunds or credits if your child is unable to attend an event due to illness or other factors.
Expiration Dates for Class Packs
+ School Break packages expire at the end of each school year and may not be used towards summer camp registration.
+ Preschool Playdate, Drop-in, Club, and Wake + Make packages expire 1 year from purchase date. Packages may not be transferred to other programs unless the specific program is discontinued.
ALL REGISTRATION CHANGE REQUESTS MUST BE MADE VIA EMAIL at info@craftsmanandapprentice.com.
KIDS PARTIES + PRIVATE EVENTS
+ Base rate prepayment is required for all private parties and events.
+ Scheduling change requests must be made via email no more than 30 days prior to the event.
+ Cancellation requests may be made up to 30 days before the event. + Cancellations will incur a $125 cancellation fee. No refunds or credits will be given if event is less than 30 days way.
+ Bookings are made in 1.5 hour and 2-hour increments. You will have 15 minutes on either side of your event for setting up/break down.
+ Outside food and drink are a-ok. We are a nut-free space.
+ We have reusable plates, forks, etc for up to 20 guests.
+ Parents and caregivers of children younger than 5, stay and play.
+ Tips are appreciated but not expected.
ADULT PROGRAMMING
TICKETED WORKSHOPS + CLASSES
REQUESTS MUST BE MADE VIA EMAIL at info@craftsmanandapprentice.com.
+ Registrations are nonrefundable. Please check your dates carefully.
+ Adult workshops are for those 18+. 16+ with a 21+ adult ok.
+ Adult workshops are BYOB and 21+ adults may consume alcohol during workshops only after they have finished using any tools (power or otherwise).
+ Payment in full is required for all programs (please reach out for needs-based payment plans and scholarship requests).
+ Registrations are transferable to others. Transfer requests must be made via email.
+ Cancellation: Registration fees may be converted to an adult programming shop credit up to 30 days before the start date of a program. + All requests must be made via email.
+ We do our best to accommodate change requests however, we cannot guarantee accommodation of all requests due to the popularity of our programs.
+ Please arrive on time. It’s good manners.
+ Tipping is always appreciated but not required.
+ All workshop safety procedures must be followed.
+ We reserve the right to excuse any participant who is intoxicated, or otherwise disruptive to the learning environment. No refunds will be given.
+ Workshops may be canceled if less than 4 participants are registered 48 hours prior to the event. In the case of a cancellation, we will contact participants with a refund, credit and/or alternative date options.